Responsible Gaming at be99

Our Commitment to Safe Play

At be99, we believe that gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal harm. Our responsible gaming policy is built around transparency, player protection, and giving every individual the tools they need to stay in control of their gaming habits.

We operate a safe and reliable platform for players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi. Whether you enjoy cricket betting, live casino games, or slots, be99 is committed to making sure your experience remains fun, fair, and firmly within your own limits.

Self-Exclusion: Taking a Break

Self-exclusion is one of the most effective responsible gaming tools available on be99. If you feel that your gambling has become difficult to control, you can request a self-exclusion period at any time by contacting our customer support team. During a self-exclusion period, your account will be temporarily or permanently suspended and you will not be able to make deposits, place bets, or access any games on the platform.

• Short-term exclusion: 24 hours to 30 days for a cooling-off period.
• Medium-term exclusion: 1 to 6 months for a more extended break.
• Long-term exclusion: 6 to 12 months or more for serious concerns.
• Permanent exclusion: Close your account indefinitely if you decide to stop gambling altogether.

Deposit Limits: Stay Within Your Budget

be99 allows every player to set strict deposit limits on their account. You can configure a maximum deposit amount per day, per week, or per month. Once you set a limit, it takes effect immediately. If you wish to increase a deposit limit, a mandatory 7-day cooling-off period applies — but reducing a limit takes effect straight away. This ensures your spending always aligns with what you can comfortably afford.

We strongly encourage all players to set deposit limits as a proactive measure, even if they do not currently feel their gambling is problematic. Responsible budgeting is a healthy habit that helps everyone maintain a positive relationship with gaming over the long term.

Time-Out Features: Pause When You Need It

Sometimes all you need is a short break. be99's time-out feature lets you pause your account for a set period without permanently closing it. This is ideal for players who want a temporary rest from gaming without committing to a full self-exclusion.

• 24-hour time-out: Ideal for cooling down after an unexpected losing session.
• 7-day time-out: A one-week pause that gives space for reflection.
• 30-day time-out: A full month away from the platform to reset and reassess your gaming habits.

Recognising Warning Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, income, or background. It is important to recognise the signs early so you can take action before the situation worsens. The following behaviours may indicate that gambling is becoming a problem:

• Spending more money or time gambling than you originally planned.
• Gambling to try to recover money you have already lost.
• Neglecting work, family, or personal responsibilities because of gambling.
• Feeling anxious, irritable, or restless when not gambling.
• Borrowing money or selling belongings to fund gambling sessions.

Getting Help and Support

be99 takes problem gambling seriously. If you believe your gambling habits are affecting your daily life, finances, or relationships, we urge you not to wait. Contact our support team at [email protected] — our agents are available 24 hours a day, 7 days a week, and can help activate self-exclusion, deposit limits, or a time-out on your account right away.

We also encourage players to speak with friends, family members, or a trusted community leader if they feel comfortable doing so. In Bangladesh, community support networks, local NGOs, and healthcare professionals can provide confidential assistance. You are not alone, and help is always available.