Privacy Policy

Last updated: January 2026

be99 is committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy explains what information we collect from you, how we use it, who we may share it with, and what rights you have in relation to your personal data. By accessing or using be99, you acknowledge that you have read and understood this policy.

This policy applies to all players and visitors of be99, including those accessing the platform from Bangladesh via mobile or desktop. We process personal data responsibly and in accordance with applicable data protection principles. If you do not agree with the terms set out in this Privacy Policy, please discontinue use of the be99 platform.

1. Information We Collect

We collect personal information when you register an account, place bets, make deposits or withdrawals, contact our support team, or simply browse be99. The types of information we collect fall into two main categories:

Information You Provide Directly

When you create or update your be99 account, you may provide us with the following personal data:

• Full name, username, and date of birth
• Email address and mobile phone number
• Residential address, city (e.g., Dhaka, Chittagong, Sylhet), and country
• Government-issued ID or document for KYC verification purposes
• Payment details including mobile wallet numbers (bKash, Nagad, Rocket) and bank account references

Information Collected Automatically

When you access be99, our systems automatically record certain technical and behavioural data, including:

• IP address, device type, browser type, and operating system
• Pages visited, session duration, and click patterns on the platform
• Game activity logs, bet history, and in-session behavioural signals
• Cookies and similar tracking technologies (see Section 6 for details)

2. How We Use Your Information

be99 uses the personal data we collect for specific, legitimate purposes. We do not use your data for any purpose beyond those listed below:

• To create and manage your be99 player account and verify your identity
• To process deposits and withdrawals through bKash, Nagad, Rocket, or other supported payment channels
• To provide customer support and respond to your queries or complaints in a timely manner
• To send you transactional communications, security alerts, and important account updates
• To monitor for fraudulent activity, money laundering, and other prohibited conduct on the platform
• To improve our services, personalise your gaming experience, and analyse platform performance

Where you have opted in to marketing communications, be99 may also send you promotional offers, bonus announcements, and seasonal campaigns relevant to the Bangladesh market — such as Eid or BPL-season promotions. You may opt out of marketing messages at any time by contacting our support team.

3. Legal Basis for Processing Your Data

We process your personal data only where we have a valid legal basis to do so. The bases we rely on include:

• Contractual necessity – processing required to fulfil our obligations under the player account agreement
• Legal obligation – processing required for anti-money laundering checks, fraud prevention, and regulatory compliance
• Legitimate interests – processing that helps us operate a safe, fair, and efficient gaming platform
• Consent – where you have expressly given your consent (e.g., for marketing communications), you may withdraw that consent at any time

4. Sharing Your Personal Data

be99 does not sell your personal data to third parties. We only share your information in the limited circumstances described below:

Service Providers and Processors

We engage trusted third-party companies to help us operate the be99 platform — for example, payment processors, KYC verification providers, customer support software vendors, and analytics services. These parties process your data only on our behalf and under strict contractual obligations that prohibit them from using your data for their own purposes.

Legal and Regulatory Authorities

We may disclose your personal data to law enforcement agencies, courts, or other governmental authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of be99, its players, or the public.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of be99's business assets, your personal data may be transferred to the successor entity. We will notify you in advance of any such transfer if it materially affects your rights under this Privacy Policy.

5. Payment Data and Third-Party Processors

When you make a deposit or request a withdrawal on be99 using bKash, Nagad, Rocket, Upay, or other supported payment methods, your transaction data is handled by our designated payment processing partners. be99 does not directly store your full mobile wallet credentials or bank card numbers on our servers. Payment references and transaction IDs are retained for account reconciliation, dispute resolution, and fraud prevention purposes.

Each third-party payment processor operates under its own privacy policy. We recommend that players review those policies before authorising transactions. be99 is not liable for the data handling practices of external payment service providers.

6. Cookies and Tracking Technologies

be99 uses cookies and similar tracking technologies to deliver a functional, personalised experience across our platform. Cookies are small text files placed on your device when you visit be99. The categories of cookies we use include:

• Essential cookies – required for basic platform functionality such as maintaining your logged-in session and processing transactions
• Analytical cookies – help us understand how players navigate be99 so we can improve the user experience
• Preference cookies – store your platform settings and preferences for future visits

You may control cookie settings through your browser preferences. Disabling essential cookies may affect the functionality of be99. For non-essential cookies, your continued use of the platform implies consent unless you have adjusted your browser settings accordingly.

7. Data Retention

be99 retains your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable laws and regulations. For active player accounts, we retain account and transaction data for the duration of your account's activity and for a reasonable period thereafter.

If you close your be99 account, we will delete or anonymise your personal data unless we are legally required to retain it — for example, for anti-money laundering purposes or to resolve any pending disputes. In such cases, we will retain the minimum necessary data for the minimum permissible period.

8. Your Rights Regarding Personal Data

As a player on be99, you have the following rights in relation to your personal data. You may exercise these rights at any time by contacting our support team at the address provided in Section 12:

• Right of access – request a copy of the personal data we hold about you
• Right to rectification – ask us to correct any inaccurate or incomplete personal data
• Right to erasure – request deletion of your personal data where no legal obligation requires us to keep it
• Right to restrict processing – ask us to limit how we use your data in certain circumstances
• Right to data portability – receive your personal data in a structured, machine-readable format
• Right to withdraw consent – where processing is based on consent, withdraw it at any time without affecting the lawfulness of prior processing

be99 will respond to all valid data rights requests within a reasonable timeframe. Please note that some requests may be subject to identity verification before we can process them.

9. Data Security

be99 takes the security of your personal data seriously. We implement SSL encryption for all data transmitted between your browser and our servers, and we apply strict access controls to ensure that only authorised personnel can access player data. Our systems are monitored continuously for suspicious activity and potential vulnerabilities.

While we employ robust technical and organisational measures to protect your data, no digital platform can guarantee absolute security. You are also responsible for keeping your account credentials confidential. If you suspect unauthorised access to your be99 account, contact our support team immediately at [email protected].

10. Children's Privacy Policy

be99 is strictly an adult gaming platform. Our services are not directed at, intended for, or accessible to persons under the age of 21. We do not knowingly collect personal data from anyone under 21 years of age. If we become aware that a player is under the required age, we will immediately suspend the account and delete any associated personal data. Parents and guardians who believe a minor may have accessed be99 are urged to contact us at [email protected] as soon as possible.

11. Changes to This Privacy Policy

be99 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify registered players via email or through a prominent notice on the be99 platform. The updated policy will take effect from the date it is published on this page.

We encourage you to review this Privacy Policy periodically to stay informed about how be99 is protecting your information. Your continued use of the platform after any changes are posted constitutes your acceptance of the updated terms.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way be99 handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within a reasonable timeframe.

Email: [email protected] (plain text only — not a clickable link). We are available 24/7 to assist players from Dhaka, Chittagong, Sylhet, and all across Bangladesh.